Welcome to Newbattle Medical Practice
2017 - Review
- Newbattle Medical Practice reopened their patient list on 1st October 2017
- Currently we are the only local medical practice to have an open list
- We currently have 16662 patients on our growing list
- The GPs undertook 109023 patient consultations in 2017
- The Nurses undertook 28022 patient consultations in 2017
- A total of 224,972 prescriptions were issued by the practice in 2017
- The practice employed 4 new GPs in 2017
- At present we have a total of 14 GPs at the practice
2018 – The Future ...
- Newbattle Medical Practice will be opening a satellite practice in Newtongrange this year – date to be confirmed
- The practice is working closely with the Midlothian Health & Social Care Partnership to ensure that we can provide all patients with the best possible service
- The practice has an ongoing recruitment policy and continues to advertise for new GPs to join us
- We are looking to start contacting patients via text messages in 2018.
- The practice is continually looking at ways to improve the patient experience and is currently reviewing our appointment system
Ways you can help us help YOU!
- Remember that the local pharmacies all offer a Minor Ailment service which should be the first point of call for ailments such as :
- Coughs & colds
- Hay Fever
- Back Ache
- Head lice
- + Many more. Leaflets are available at the pharmacies
- The first point of contact for dental problems, eye problems and foot issues should be your Dentist, Optician or Podiatrist who will refer you to the GP if required
- Please be patient when calling the practice. Large call volumes mean that there may be a wait until the receptionist can answer your call. We will answer as soon as we can
- It may be that you called in the morning to request a call back but due to high volumes of calls your slot is later in the day. Please allow time for the GP to call you back
- All prescriptions must be ordered in writing or online for audit purposes
- Local pharmacies can set up an agreement with you where they will order your medication and collect the prescription for you to save you coming to the surgery to collect it. Speak to your pharmacy
- Prescription requests take 48 hours for a repeat prescription and 5 days for an acute. Make sure you order in time!
- Please try to order your medication timely. If the order is too soon it will not be processed, too late and we may not be able have it ready when you need it. We recommend 7 – 10 days prior to the end of your current medication
- Should you have any complaints or concerns regarding the practice please let us know directly either verbally or in writing. This will allow us to investigate, respond to you and if possible take any action required to improve our service
Use the National Health Service Wisely
There are many problems which do not require a Doctor or Nurse. It is important that everyone uses their local GP and A&E departments appropriately, this ensures we are available for serious health problems. Other local NHS services you can contact for health advice, information or treatment.
Please click on the 'Signposting' link below
We hope to use our surgery website as a way of presenting all our patients with an up to date resource for all information relating to our practice. We will keep it current with any news, developments & details that are relevant to the practice & our patients.
As well as a source of information about our Practice, the staff & the services we provide, we hope you use the website as a useful resource with links to other reliable websites for health related information. If there is topical health information we will also add this to the website.
Have a look around our website and please do send us some feedback. We can use your thoughts to improve our online services & further develop the website to make it a more useful, practical application for our patients.
We open early every morning for booked appointments only. If you need an early routine appointment to see a GP these are available from 7.20am. Please ring the bell to let the receptionist know you are here. These appointments are suitable for people who find it difficult to get time off. They are also useful if you need a medical examination for example for your HGV licence.
(Site updated 29/01/2018)